Customer Relationship Executive

Position: Customer Relations Executive

Company: Dr. Expert Edulinks

Number of Vacancies: 2

Job Responsibilities

• Maintain regular communication with students and parents.

• Handle student and parent queries professionally and ensure timely responses.

• Follow up with students regarding admissions, fee payments, documentation, and other requirements.

• Coordinate with the Admissions, Accounts, and Operations teams to resolve student-related issues.

• Maintain accurate student records and update the CRM regularly.

• Share important updates, reminders, and information with students and parents.

• Ensure proper follow-up on pending tasks and unresolved concerns.

• Build and maintain positive relationships with students and parents throughout the admission process and beyond.

Required Skills & Qualities

• Excellent communication and interpersonal skills.

• Good telephone etiquette and professional WhatsApp communication.

• Strong follow-up and coordination skills.

• Good organizational and time-management skills.

• Ability to handle students and parents patiently and professionally.

• Basic computer knowledge, including MS Office, Excel, email, and CRM tools.

• Good documentation and reporting skills.

• A responsible, proactive, and solution-oriented attitude.

Work Discipline & Professional Expectations

• Strict adherence to office timings and company policies.

• Punctuality, regular attendance, and professional behaviour.

• Timely completion of assigned tasks and follow-ups.

• No negligence in handling student information, parent queries, or assigned responsibilities.

• Maintain confidentiality of student and company information.

• Take ownership of assigned tasks and provide regular updates to the reporting manager.

• Maintain a positive and cooperative attitude while working with other departments.

Preferred Candidate Profile

• Experience in customer relations, student coordination, counselling support, or customer service will be an advantage.

• Freshers with excellent communication skills and a strong sense of responsibility may also apply.

• Candidates who are disciplined, consistent, and committed to their work are preferred.

Pay: ₹12,000.00 - ₹17,000.00 per month

Benefits:

• Paid sick time
• Paid time off

Work Location: In person