Customer Relationship Executive

Job highlights

• Monitor customer interactions and feedback to identify trends,improve service quality,and recommend enhancements to customer experience strategies

• Build and maintain strong, long-term relationships with customers by understanding their needs, preferences, and expectations, ensuring a high level of customer satisfaction and loyalty.

• Act as the primary point of contact for customer queries, complaints, and service requests, providing timely and effective resolutions while maintaining a professional approach.

• Coordinate with internal departments such as sales, operations, and support teams to ensure seamless service delivery and prompt issue resolution.

• Monitor customer interactions and feedback to identify trends, improve service quality, and recommend enhancements to customer experience strategies.

• Maintain accurate records of customer communications, transactions, and follow-ups using CRM tools, ensuring data integrity and accessibility.

• Support sales and business development initiatives by identifying upselling or cross-selling opportunities within the existing customer base.

• Ensure adherence to company policies, service standards, and compliance requirements while handling customer interactions.

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.