Customer Relationship Executive

ct Coordination

• Provide customers with timely updates regarding site surveys, material delivery, installation schedules, and project completion.
• Coordinate with the Sales, Operations, and Project teams to resolve customer queries and delays.
• Follow up on pending documents, KSEB-related procedures, bank loan applications, and payment updates, wherever applicable.
• Ensure customers receive clear information about the progress of their solar projects.
• Escalate installation delays or unresolved customer concerns to the concerned department head.

D. Complaint Handling and Customer Support

• Receive, record, and track customer complaints and service requests.
• Coordinate with the Service Team and technical personnel to ensure timely resolution.
• Follow up on pending complaints until closure and keep customers informed of progress.
• Escalate critical or repeated complaints to the reporting manager.
• Maintain records of complaints, resolutions, and customer feedback.

E. Documentation and Reporting

• Maintain updated customer databases, lead records, follow-up reports, and communication histories.
• Ensure customer documents are collected and forwarded to the concerned departments.
• Prepare daily follow-up reports and monthly customer relationship reports.
• Maintain records of customer feedback, complaints, conversions, and pending activities.
• Ensure all customer information is recorded accurately in the company’s designated system.

3. Key Performance Indicators (KPIs)

• Timely follow-up of assigned leads and customers.
• Lead-to-customer conversion rate.
• Customer satisfaction and feedback scores.
• Number of customer complaints resolved within the prescribed timeline.
• Timely updates regarding installation and project progress.
• Accuracy and completeness of customer records.
• Follow-up completion rate and reduction in missed customer commitments.
• Achievement of assigned monthly targets.

4. Qualifications and Experience

• Graduate in any discipline; candidates with business administration or marketing qualifications are preferred.
• 1–3 years of experience in customer relations, customer support, telecalling, or sales coordination is preferred.
• Experience in the solar, electrical, or renewable energy industry will be an advantage.
• Freshers with strong communication and customer-handling skills may also be considered.

Pay: ₹15,000.00 - ₹18,000.00 per month

Benefits:

• Health insurance
• Paid time off
• Provident Fund

Work Location: In person