Customer Relationship Executive

LOOKING FOR A CUSTOMER REALTIONSHIP EXECUTIVE(CRE) TO JOIN OUR SERVICE DEPARTMENT. THE IDEAL CANDIDATE WILL BE RESPONSIBLE FOR MAINTAINING STRONG RELATIONSHIPS WITH CUSTOMER AFTER THE SUCCESSFUL COMPLETION OF SOLAR ORDER. THE ROLE FOCUSES ON POST INSTALLATION CUSTOMER SUPPORT, CUSTOMER SATISFACTION , COMPLAINT HANDLING , SERVICE COORDINATION AND ENSURING EXCELLENT AFTER SALES SERVICES.

KEY RESPONSIBILITIES:

• CONTACT CUSTOMER AFTER SUCCESSFUL PROJECT COMPLETION TO ENSURE CUSTOMER SATISFACTION.
• CONDUCT WELCOME CALL AND PERIODIC FOLLOWUP CALL TO CLOSED-ORDER CUSTOMERS.
• COLLECT CUSTOMER FEEDBACK REGARDING INSTALLATION QUALITY AND SERVICE EXPERIENCE.
• COORDINATE WITH THE SERVICE TEAM TO SCHEDULE MAINTENANCE AND SERVICE VISITS.
• UPDATE CUSTOMERS ON THE STATUS OF SITE PLANNINGS.
• COORDINATE WITH THE DOCUMENTATION , TECHNICAL AND ACCOUNTS DEPARTMENTS .
• MAINTAIN DAILY RECORDS OF CUSTOMERS INTERACTIONS , SERVICE REQUEST AND FOLLOWUP ACTIVITIES.
• PREPARE AND SUBMIT WEEKLY AND MONTHLY SERVICE REPORT TO THE MANAGER.
• BUILD LONG TERM CUSTOMER RELATIONSHIPS THROUGH PROFESSIONAL AND TIMELY COMMUNICATION.
• ENCOURAGE CUSTOMERS TO PROVIDE REVIEWS AND REFERRALS AFTER SATISFACTORY SERVICES.
• ENSURE HIGH STANDARDS OF CUSTOMER SATISFACTION AND AFTER SALES SUPPORT AT ALL TIMES.

SKILL REQUIRED:

• EXCELLENT VERBAL COMMUNICATION SKILLS.
• STRONG CUSTOMER HANDLING AND RELATIONSHIP MANAGEMENT SKILLS.
• COMPLAINT HANDLING AND PROVBLEM SOLVING ABILITY.
• GOOD COMMUNICATION AND FOLLOW-UP SKILLS.
• ABILITY TO WORK INDEPENDENTLY AND AS PART OF A TEAM.
• POSITIVE ATTITUDE , PATIENCE AND CUSTOMER CENTRIC APPROACH.

Pay: ₹10,000.00 - ₹20,000.00 per month

Benefits:

• Health insurance
• Life insurance
• Provident Fund

Language:

• Tamil (Preferred)
• English (Preferred)
• Kannada (Preferred)

Location:

• Kannur District, Kerala (Required)

Work Location: In person