S
Sonata Software
Customer Relationship Executive
Skills
Sales OpsCRMCustomer SupportContract Management
6 days ago
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Important information
Contract type:
Permanent, Freelance / Contract, Temporary, Part time
Location:
Tamil Nadu, India
Work mode:
Onsite
Published on:
18 October 2026
What they need
- Customer Support & Inquiry Management: Handle incoming calls, emails, or chat queries, providing prompt and accurate information. • Issue & Complaint Resolution: Troubleshoot client problems, de-escalate frustration, and coordinate with internal departments (operations, sales, or tech) to fix issues. • Onboarding & Retention: Guide new clients through service onboarding, monitor satisfaction, collect feedback, and manage contract renewals. • Account Coordination & Sales Support: Identify cross-selling or upselling opportunities, generate leads for the sales team, and follow up on payments or documentation. • Data Management: Maintain up-to-date client records and track Key Performance Indicators (KPIs) or Service Level Agreements (SLAs) inside CRM software.
Pay: ₹15,000.00 - ₹16,000.00 per month
Work Location: In person
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