Customer Relationship Executive (CRE)

We are looking for a customer-focused and enthusiastic Customer Relationship Executive (CRE) to join our team. The candidate will be responsible for maintaining strong customer relationships, handling customer queries, coordinating follow-ups, and ensuring a high level of customer satisfaction.

Key Responsibilities

• Handle customer enquiries and provide timely assistance.
• Maintain regular communication with customers through calls, messages, and other channels.
• Follow up with customers regarding vehicle sales, service, deliveries, and appointments.
• Schedule and coordinate customer appointments.
• Collect customer feedback and address concerns professionally.
• Maintain accurate customer records and update CRM systems.
• Coordinate with Sales, Service, and other departments to resolve customer issues.
• Conduct customer satisfaction calls and follow up on complaints.
• Support customer retention and improve overall customer experience.
• Prepare daily/weekly reports related to customer interactions and follow-ups.

Requirements

• Bachelor's degree or equivalent qualification.
• 0–3 years of experience in Customer Relationship Management, Automobile Dealership, Sales, or a related field.
• Good communication and interpersonal skills.
• Customer-oriented attitude with strong follow-up skills.
• Basic computer and CRM knowledge.
• Ability to handle customer complaints professionally.
• Good Malayalam and English communication skills.
• Candidates with automobile dealership experience will be preferred.

Key Skills

Customer Relationship Management | Customer Handling | Follow-up | Communication Skills | CRM | Customer Satisfaction | Complaint Resolution | MS Office | Automobile Industry

What We Offer

• Competitive salary
• Performance-based incentives
• Professional growth opportunities
• Supportive work environment
• Training and development opportunities

Interested candidates can apply with their updated resume.

Pay: ₹12,000.00 - ₹16,000.00 per month

Benefits:

• Flexible schedule
• Provident Fund

Work Location: In person