Customer Relationship Executive (CRE)

Job Summary

Green Hive Hospitality LLP is looking for a Customer Relationship Executive (CRE) to handle guest enquiries, reservations, customer communication, CRM operations, and lead conversion.

Key Responsibilities

• Handle incoming guest booking enquiries through calls and other communication channels.
• Communicate professionally with guests and provide information about our properties, room availability, and rates.
• Handle reservations and booking confirmations.
• Manage and update customer details and enquiries in the CRM software.
• Follow up with leads and convert enquiries into confirmed bookings.
• Maintain daily lead and booking reports.
• Prepare and update reservation, conversion, and performance reports.
• Analyse lead data and conversion performance.
• Coordinate with the hospitality and property teams regarding guest bookings and requirements.
• Ensure timely follow-up with customers and provide good customer service.
• Maintain accurate records of enquiries, follow-ups, and confirmed bookings.

Requirements

• Good verbal and written communication skills.
• Confident and professional telephone communication.
• Basic knowledge of CRM software and MS Office/Excel.
• Good follow-up and customer-handling skills.
• Ability to handle multiple enquiries and reservations efficiently.
• Good analytical and reporting skills.
• Previous experience in hospitality, reservations, customer service, telecalling, or CRM will be an advantage.

Skills

• Customer Communication
• CRM Handling
• Lead Conversion
• Reservations
• Follow-up
• Reporting
• Data Analysis
• MS Excel

Experience

• 0–2 years
• Freshers with good communication skills may also apply.

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Cell phone reimbursement
• Paid time off

Work Location: In person