Customer Relationship Executive (CRE)

Customer Relationship Executive

Company: Sando Rotary Equipments Pvt Ltd.

Location: Kandivali West, Mumbai

Job Type: Full-Time | On-Site

Salary: ₹20,000 – ₹30,000 per month

Experience: Freshers to 3 years

About Sando Rotary Equipments Pvt Ltd.

Sando Rotary Equipments Private Limited is a manufacturer of industrial pumps and valves, serving industries such as chemicals, pharmaceuticals, paints and specialty chemicals. Established in 1982, the company focuses on quality, reliable products, timely deliveries and excellent after-sales support.

Sando specializes in Magnetic Drive Sealless Pumps designed for zero-leakage applications and provides after-sales services, including installation and training during project implementation.

Role Overview

We are looking for a proactive and customer-focused Customer Relationship Executive / Specialist to maintain relationships with existing customers, generate referrals and new business leads, and support customer service activities.

The candidate will regularly connect with existing clients through phone calls, WhatsApp and email, understand their requirements, follow up on service-related matters, share product catalogues and coordinate with the Sales Coordinator to ensure potential business opportunities are followed up effectively.

Key Responsibilities

• Customer Relationship Management: Regularly call existing customers to maintain relationships, understand their experience and identify their current or future requirements.
• Lead and Referral Generation: Identify potential business opportunities from existing customers and request referrals to new customers, companies and relevant contacts.
• Customer Follow-ups: Maintain regular communication with old clients to encourage repeat business and keep them informed about Sando’s products and services.
• After-Sales Service Calls: Contact customers to collect feedback, understand service concerns and coordinate with the relevant team to ensure timely resolution.
• Product Promotion: Share product catalogues, brochures and relevant product information with customers through WhatsApp and email.
• Sales Coordination: Record and share qualified leads, referrals and customer requirements with the Sales Coordinator for further follow-up.
• Customer Database Management: Maintain updated customer records, call logs, contact details, feedback, follow-up dates and lead status.
• Reporting: Maintain a daily activity report covering customer calls, follow-ups, referrals, leads generated and service-related updates.
• Customer Satisfaction: Build long-term customer relationships through professional communication, timely follow-ups and a service-oriented approach.

Skills and Qualifications

• Excellent verbal and written communication skills, particularly in English.
• Confidence in making outbound calls and speaking professionally with customers.
• Good interpersonal skills, patience and a customer-focused attitude.
• Ability to identify business opportunities and generate referrals through conversations.
• Basic knowledge of MS Excel, email and WhatsApp communication.
• Organized approach to maintaining customer records and follow-up schedules.
• Willingness to learn about industrial pumps, valves and their applications.
• Ability to work independently and coordinate effectively with the sales team.

Education: Graduate in any stream preferred.

Experience: Freshers with excellent communication skills are welcome to apply. Candidates with 1–3 years of experience in customer relationship management, telecalling, inside sales, customer service or lead generation will also be considered.

Experience in manufacturing, engineering products or B2B industries will be an added advantage.

Ideal Candidate

We are looking for someone who is confident, polite, proactive and comfortable speaking with customers every day. The ideal candidate should enjoy building relationships, following up consistently, generating referrals and contributing to the company's business growth.

Interested candidates can apply with their updated resume.

Reach us at - [email protected]

Job Type: Full-time

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

• Paid time off

Work Location: In person