Customer Relationship Executive + Receptionist

Position: Customer Service Executive + Receptionist
Company: JPrime Buildcon LLP
Location: Pushpak Nagar, Navi Mumbai

Job Summary

JPrime Buildcon LLP is looking for a dedicated and customer-focused Customer Service Executive to manage customer queries, provide timely resolutions, and ensure a positive customer experience. The ideal candidate should possess excellent communication skills, patience, and the ability to coordinate with internal departments for effective issue resolution.

Key Responsibilities

· Handle inbound and outbound customer calls, emails, and messages.

· Respond to customer queries related to projects, bookings, documentation, and services.

· Provide accurate information and timely resolution to customer concerns.

· Coordinate with internal departments to resolve customer issues effectively.

· Maintain proper records of customer interactions and follow-ups.

· Escalate unresolved issues to the concerned authority whenever required.

· Ensure high levels of customer satisfaction and service quality.

· Prepare daily and monthly customer service reports.

· Maintain professional relationships with customers and stakeholders.

· Adhere to company policies and service standards.

Required Skills & Qualifications

· Graduate in any discipline.

· 1–3 years of experience in Customer Service / CRM / Client Relations preferred.

· Excellent verbal and written communication skills.

· Good knowledge of MS Office (Excel, Word, Outlook).

· Strong problem-solving and interpersonal skills.

· Ability to multitask and work under pressure.

Why Join Us?

• Opportunity to work with a growing real estate organization.
• Supportive work culture and career growth opportunities.
• Competitive salary and professional development.

Contact Details

Location: Pushpak Nagar, Navi Mumbai
HR Contact: 9653205813
Email: [email protected]

Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: In person