Customer Relationship Executive(Edtech)

Company Description HR TEAM is a professional services organization focused on delivering reliable human resources and staffing solutions to a diverse range of clients. The company provides end-to-end support across key HR functions, helping businesses manage their workforce efficiently and compliantly. HR TEAM aims to build long-term partnerships by offering responsive service, practical expertise, and tailored solutions. Prospective team members can expect a collaborative environment that values client satisfaction, clear communication, and continuous improvement.

Role Description The Customer Relationship Executive is a full-time, on-site role based in Hyderabad. This position is responsible for managing day-to-day interactions with clients, addressing inquiries, and ensuring timely resolution of issues to maintain high levels of customer satisfaction. The role includes coordinating with internal teams to understand client needs, tracking service delivery, and following up on feedback to improve the overall client experience. The Customer Relationship Executive will maintain accurate records of client communications, prepare periodic updates or reports, and proactively build strong, trust-based relationships with key stakeholders. This role also involves identifying opportunities to enhance service quality and supporting business growth through consistent and professional client engagement.

Qualifications

• Candidates should possess strong Customer Service and Customer Satisfaction skills, with a focus on delivering a positive client experience.
• Candidates should possess Business Relationship Management and Client Relations skills to build and maintain long-term partnerships.
• Candidates should possess excellent Communication skills, including clear verbal and written communication and active listening abilities.
• Candidates should possess strong problem-solving and conflict-resolution skills, with the ability to handle escalations professionally.
• Candidates should possess organizational and time-management skills to manage multiple client accounts and priorities effectively.
• Relevant experience in customer-facing or account management roles, preferably in services or HR-related domains, is beneficial.
• A bachelor’s degree in business, management, communications, or a related field is preferred.
• Comfort with basic office software and CRM or customer management tools is an advantage.