Customer Relationship Expert

Roles and Responsibilities :

• Provide exceptional customer service to Japanese clients through phone, email, or chat support.
• Interpret complex technical information from Japanese into English for customers' understanding.
• Resolve customer complaints and issues in a timely and professional manner.
• Maintain accurate records of customer interactions using CRM software.

Job Requirements :

• 2-5 years of experience in bilingual (Japanese/English) customer support role.
• Excellent interpretation skills with ability to understand nuances of both languages.
• Strong written and verbal communication skills for effective issue resolution.