Customer Relationship - Japanese Professional

Job Summary

Customer relationship role at Kyndryl are project-based in all things - good at providing analysis, documenting and diagraming work for hand-off, offering timely solutions, and generally figuring it out. This is a hands-on role where your feel for the interaction between a system and its environment will be invaluable to every one of your clients.

There are two halves to this role: First, contributing to current projects where you analyze problems and tech issues, offer solutions, and test, modify, automate, and integrate systems. And second, long-range strategic planning of IT infrastructure and operational execution. This role isn t specific to any one platform, so you ll need a good feel for all of them. And because of this, you ll experience variety and growth at Kyndryl that you won t find anywhere else.

You ll be involved early to offer solutions, help decide whether something can be done, and identify the technical and timeline risks up front. This means dealing with both client expectations and internal challenges - in other words, there are plenty of opportunities to make a difference, and a lot of people will witness your contributions. In fact, a frequent sign of success for our Infrastructure Specialists is when clients come back to us and ask for the same person by name. That s the kind of impact you can have!

This is a project-based role where you ll enjoy deep involvement throughout the lifespan of a project, as well as the chance to work closely with Architects, Technicians, and PMs. Whatever your current level of tech savvy or where you want your career to lead, you ll find the right opportunities and a buddy to support your growth. Boredom Trust us, that won t be an issue.

Your future at Kyndryl There are lots of opportunities to gain certification and qualifications on the job, and you ll continuously grow as a Cloud Hyperscaler. Many of our Infrastructure Specialists are on a path toward becoming either an Architect or Distinguished Engineer, and there are opportunities at every skill level to grow in either of these directions.

Responsibilities

• Customer relationship role at Kyndryl are project-based in all things - good at providing analysis, documenting and diagraming work for hand-off, offering timely solutions, and generally figuring it out.
• This is a hands-on role where your feel for the interaction between a system and its environment will be invaluable to every one of your clients.
• There are two halves to this role: First, contributing to current projects where you analyze problems and tech issues, offer solutions, and test, modify, automate, and integrate systems.
• And second, long-range strategic planning of IT infrastructure and operational execution.
• This role isn t specific to any one platform, so you ll need a good feel for all of them.
• And because of this, you ll experience variety and growth at Kyndryl that you won t find anywhere else.
• You ll be involved early to offer solutions, help decide whether something can be done, and identify the technical and timeline risks up front.
• This means dealing with both client expectations and internal challenges - in other words, there are plenty of opportunities to make a difference, and a lot of people will witness your contributions.
• In fact, a frequent sign of success for our Infrastructure Specialists is when clients come back to us and ask for the same person by name.
• That s the kind of impact you can have!
• This is a project-based role where you ll enjoy deep involvement throughout the lifespan of a project, as well as the chance to work closely with Architects, Technicians, and PMs.
• Whatever your current level of tech savvy or where you want your career to lead, you ll find the right opportunities and a buddy to support your growth.
• Boredom Trust us, that won t be an issue.
• There are lots of opportunities to gain certification and qualifications on the job, and you ll continuously grow as a Cloud Hyperscaler.
• Many of our Infrastructure Specialists are on a path toward becoming either an Architect or Distinguished Engineer, and there are opportunities at every skill level to grow in either of these directions.

Qualifications

Job Qualifications

• You re good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you re open and borderless - naturally inclusive in how you work with others.

• At least 2 years of experience and preferably in an IT or technical setting.

• Fluent in Japanese (JLPT N3 or above) and English, both written and verbal. Proficiency in IT systems, including networks, hardware, software, and troubleshooting.

• Experienced in handling client communication and negotiations.

• Excellent in Japanese skills both translation and interpretation

• Proven hands-on experience in SCRUM or Project Management.

• Excellent problem-solving and analytical skills

• Hands-on experience with cloud technologies, databases, or programming languages is a plus.

• Experience with IT service management tools (e.g., Service Now, Jira).

Preferred Professional Experience

• Certifications in Japanese language proficiency JLPT N2 or above
• Excellent communication and interpersonal skills, with the ability to explain technical information to non-technical individuals
• Experience in working with Japanese clients or in a multicultural team is preferred.
• Knowledge of Mainframe domain.
• Ability to work independently and manage multiple tasks and deadlines.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.