Customer Relationship Management Analyst

Job Title: Banner Support Analyst III (Higher Education Client)

Job Location: 100% REMOTE (Flexibility to work Eastern to Pacific hours)

Project Duration: 3+ months with possible extension

W2 Only- REMOTE

Job Summary

Duties:

This individual will be responsible for working closely with customers by providing both functional support and basic technical support primarily for their Banner Human Resources/Employee Self Service product issues. We are seeking a Banner Software/CRM Support Analyst to join our Global Support Team here.

Key Requirements:

• 5+ years of experience with Banner HR/Employee Self-Service .
• Knowledge of Banner and Colleague applications .
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent verbal and written communication skills.
• Experience providing customer support and resolving functional/technical issues.
• Ability to lead customer troubleshooting sessions via Zoom, phone, and Slack.
• Flexibility to work Eastern to Pacific time zones.

Relevant degree, certification, and product support experience preferred.