Customer Relationship Management Executive

Job Title: Customer Relationships Management / (CRM Executive)

Location: Ahmedabad, Gujarat

Job Type: Full-Time

Job Description:

We are looking for a motivated and customer-focused Key Account & Customer Relationship Management (CRM) Executive to join our team. The ideal candidate will be responsible for building and maintaining strong relationships with clients, addressing customer queries, and ensuring a positive customer experience.

The role involves engaging with potential and existing clients through a fair amount of calling, meetings, and by adding voice to our innovation, vision, and solutions effectively. Candidates should be enthusiastic about sales and building long-term relationships in the market.

Key Responsibilities:

Manage and maintain relationships with existing customers

Reach out to potential clients and manage the full sales cycle, from initial contact to closing deals

Respond to customer inquiries via phone, email, or chat

Resolve customer issues in a timely and professional manner

Conduct client calls and meetings to pitch company vision and innovations

Follow up with Clients regarding products, services, or feedback

Maintain and update customer records in the work flow

Build long-term relationships with clients and identify business opportunities

Required Skills:

Strong communication and interpersonal skills

Ability to handle various client situations professionally

Enthusiastic about sales and relationship building

Target-oriented mindset with a proactive approach

Problem-solving mindset and ability to take initiative

Basic computer knowledge including Excel, Google Sheets, and CRM tools (preferred)

Ability to manage multiple tasks and work effectively in a team environment.

Requirements:

Bachelor’s degree (preferred)

0–2 years of experience in customer service, sales, or CRM (freshers can apply)

Benefits:

Professional growth opportunities

Friendly work environment

Training and development programs

Job Types: Full-time, Permanent, Fresher

Pay: ₹17,000.00 - ₹20,000.00 per month

Work Location: In person