Customer Relationship Management Executive

WE ARE HIRING – CUSTOMER RELATIONSHIP MANAGER | AFTER SALES

Company-Khosla Machines

Location- Mohali, Punjab

Department- After Sales / Customer Service

We are looking for a Customer Relationship Manager – After Sales to manage customer relationships, ensure customer satisfaction, and coordinate timely resolution of after-sales requirements.

Key Responsibilities

• Manage and maintain strong relationships with existing customers.
• Handle customer queries, complaints, service requests, and follow-ups.
• Coordinate with **Service, Spares, Production, Design and Sales teams** for timely resolution of customer issues.
• Track service calls, AMC, warranty, breakdown and pending customer requirements.
• Regularly follow up with customers to ensure satisfactory closure of issues.
• Maintain customer records, service history and follow-up reports.
• Identify customer requirements and opportunities for additional services/spares.
• Collect and analyse customer feedback and communicate improvement areas internally.
• Ensure timely communication and professional handling of escalations.
• Prepare regular reports on customer complaints, service status and pending actions.

Candidate Profile

• *Qualification:* Diploma / B.Tech – Mechanical preferred.
• *Experience:* 3+ years in *After Sales, Customer Relationship, Service Coordination or Customer Support**, preferably in *machine manufacturing / industrial machinery*.
• Good communication and customer-handling skills.
• Strong coordination and follow-up abilities.
• Good knowledge of MS Office / Excel.

Interested candidates can share their CV at: [email protected]

Pay: ₹30,000.00 - ₹40,000.00 per month

Work Location: In person