Customer Relationship Manager - BRMP Certification

Ideal candidates for this role will innately be a strategic thinker, foster positive/purposeful interactions, build and preserve trusting relationships with assigned business partners throughout the agency. The position will also manage escalations for work within the service, product and project delivery pipelines.

Desired Skills to Partner with Districts:

• Bachelor's degree or six (6) years or more of related experience. (6yrs)

• Experience working in Information Technology (including knowledge of SDLC, Agile Methodology, Technology Procurements. (5yrs)

• Strong communication skills in writing, speaking and presenting with leadership of all levels. (10yrs)

• Ability to listen, build rapport, and develop credibility as a strategic partner. Be able to shift opinions using influence over positional power. (10yrs)

• Skilled and experienced at conflict negotiation and resolution; Experience dealing with difficult customers. (10yrs)

• Ability to share-ownership and drive results as a team. Ability to focus on purpose, value, and results, rather than solutions. (10yrs)

• Ability to connect strategy to execution; Strategic thinker. (10yrs)

• Experience in Product Line planning, development and management. (10yrs)

Bachelors degree or six (6) years or more of related experience in a role within Information Technology.

Required

6

Years

Experience working in Information Technology (including knowledge of SDLC, Agile Methodology, Technology Procurements)

Required

5

Years

Strong communication skills in writing, speaking and presenting with leadership of all levels.

Required

10

Years

Ability to listen, build rapport, and develop credibility as a strategic partner. Be able to shift opinions using influence over positional power.

Required

10

Years

Skilled at conflict negotiation and resolution; Experience dealing with difficult customers/being comfortable in uncomfortable situations.

Required

10

Years

Ability to share-ownership and drive results as a team. Ability to focus on purpose, value, and results, rather than solutions.

Required

10

Years

Ability to connect strategy to execution; Strategic thinker.

Required

10

Years

Experience in Product Line planning, development and management.

Required

1

Years
BRMP Certification