Customer Relationship Manager

Job Description – Customer Relationship Manager (CRM)Position: Customer Relationship Manager (CRM)

Location: Indore, Madhya Pradesh
Employment Type: Full-time

Salary: ₹20,000 – ₹35,000 per month (Final salary will depend on experience, skills, and interview performance.)

Working Hours

• Monday to Saturday
• 10:30 AM – 6:30 PM
• Weekly Off: Sunday

About the Role

We are looking for a dynamic and customer-focused Customer Relationship Manager (CRM) to build strong client relationships and ensure an excellent customer experience. The ideal candidate should possess strong communication skills, customer-handling abilities, and a professional attitude.

Key Responsibilities

• Build and maintain strong relationships with customers.
• Handle customer enquiries, follow-ups, and service-related concerns.
• Maintain and regularly update customer information in CRM software.
• Coordinate with customers through phone calls, WhatsApp messages, and emails.
• Understand customer requirements and provide suitable solutions.
• Follow up with prospective and existing customers.
• Coordinate with internal teams to ensure timely resolution of customer issues.
• Ensure high levels of customer satisfaction through professional service.

Candidate Requirements

• Minimum 1–2 years of experience in Customer Relationship Management, Customer Support, Telecalling, or a similar role.
• Basic computer knowledge with proficiency in email writing and replying.
• Good English communication skills.
• Excellent interpersonal and customer-handling abilities.

Preferred Skills

• Polite, confident, and professional communication.
• Strong follow-up and coordination skills.
• Ability to manage multiple customers efficiently.
• Positive attitude and customer-centric approach.
• Good problem-solving and relationship-building skills.

Why Join Us?

• Competitive salary with growth opportunities.
• Professional and supportive work environment.
• Opportunity to build a rewarding career in customer relationship management.

Pay: ₹20,670.04 - ₹35,705.72 per month

Benefits:

• Paid sick time
• Provident Fund

Work Location: In person