Customer Relationship Manager

Company Description

Shrevaa Buildcon LLP is an emerging player in the real estate and construction sector, committed to delivering quality projects with transparency, timely execution, and exceptional customer service. We believe in building long-term relationships with our clients through trust, professionalism, and customer-centric practices.

Our team works collaboratively across sales, finance, legal, and project management functions to ensure a seamless customer experience at every stage of the property journey. At Shrevaa Buildcon LLP, we offer a dynamic and professional work environment that encourages learning, growth, and career development in the real estate industry.

Role Description:

We are looking for a dedicated and customer-focused Customer Relations Manager (CRM) to join our team on a full-time, on-site basis in Sonipat and Gurgaon, India.

The Customer Relations Manager will be responsible for managing end-to-end customer relationships, ensuring timely communication, resolving customer concerns, and delivering an outstanding customer experience throughout the project lifecycle. The role involves close coordination with internal departments, maintaining customer records, organizing site visits, monitoring customer satisfaction, and supporting management in resolving complex customer issues.

Key Responsibilities:

• Manage day-to-day customer interactions professionally and efficiently.
• Respond promptly to customer inquiries and resolve concerns related to bookings, payments, documentation, possession, and project updates.
• Maintain accurate customer records and CRM data.
• Coordinate with Sales, Finance, Legal, and Project teams to ensure smooth customer communication and issue resolution.
• Schedule and coordinate customer meetings and site visits.
• Collect customer feedback and recommend service improvements to enhance customer satisfaction.
• Develop and maintain high customer service standards and best practices.
• Prepare periodic CRM reports, customer feedback reports, and service performance metrics.
• Build strong, long-term relationships with customers by providing proactive support throughout the customer journey.
• Assist management in handling escalated customer matters professionally and efficiently.

Qualifications & Skills:

• Strong customer service and relationship management skills with the ability to resolve customer concerns professionally.
• Excellent verbal and written communication skills.
• Strong organizational, follow-up, and time management abilities.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint) and CRM/customer management software.
• Knowledge of the real estate and construction industry is preferred.
• Familiarity with the Delhi, Gurgaon, and Sonipat real estate markets will be an added advantage.
• Ability to work collaboratively in a fast-paced, team-oriented environment.
• Bachelor's degree in Business Administration, Marketing, Communications, or a related field. Equivalent practical experience may also be considered.

Experience Required:

• Minimum 3 years of experience in Customer Relationship Management (CRM), preferably in the Real Estate industry.
• Experience in client servicing, customer support, sales coordination, or post-sales customer relationship management will be preferred.
• Candidates with experience handling CRM operations for residential or commercial real estate projects will have an added advantage.

Location: Sonipat and Gurgaon, India (On-site)

How to Apply

Interested candidates are invited to share their updated CVs at:

• [email protected]
• [email protected]

For more information about our company, please visit www.shrevaa.com.