Customer Relationship Manager

Key Responsibilities

• Develop and maintain relationships with patients, doctors, corporate organisations, institutions, referral partners and other stakeholders.
• Identify and develop new business/referral opportunities.
• Build relationships with corporate and institutional partners.
• Coordinate outreach and relationship-building initiatives.
• Support patient acquisition and engagement activities.
• Follow up with prospective patients and referral sources.
• Represent MPEH professionally during meetings, events and outreach activities.
• Track leads, referrals and relationship activities.
• Coordinate with the hospital's marketing and operations teams.
• Prepare regular reports on outreach, leads, referrals and business-development activities.

Desired Skills

• Excellent communication and interpersonal skills.
• Strong relationship-building and networking abilities.
• Good presentation and negotiation skills.
• Target-oriented and proactive approach.
• Strong follow-up and coordination skills.
• Ability to interact confidently with senior professionals and institutional stakeholders.
• Willingness to travel all across Jharkhand and neighbouring states for meetings/outreach when required.
• Good knowledge of MS Office/reporting tools.