V
Vplak India
Customer Relationship Manager
Skills
CRM
2 months ago
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Important information
Contract type:
Permanent
Salary:
₹300,000 – ₹500,000 / year
Location:
Gurugram, Haryana, India
Work mode:
Onsite
Published on:
23 August 2026
What they need
Roles and Responsibilities
- Manage customer relationships to drive retention, acquisition, and growth through effective communication, issue resolution, and proactive engagement.
- Develop and execute customized plans to increase customer satisfaction, loyalty, and advocacy.
- Collaborate and execute with internal teams to identify opportunities for upselling/cross-selling products/services based on customers' needs.
- Analyze customer data to identify trends, patterns, and areas for improvement in CRM processes.
- Ensure timely follow-ups with customers to maintain open lines of communication.
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