Customer Relationship Manager

Roles s Responsibilities:

• Building and maintaining relationships with clients and key personnel. • Contact clients via calls, emails, or meetings to ensure they are satisfied with purchased products/services.

• Escalating and resolving areas of concern as raised by clients.

• Conducting business reviews to ensure clients are satisfied with their products and services.

• Alerting the sales team regarding opportunities for further sales within key clients.

• Liaising with internal departments to ensure client needs are fulfilled effectively.

• Understanding key customer individual needs and addressing those. • Follow-up with clients for an annual maintenance contract.

• Payment collections as per schedule.

• Weekly/monthly/quarterly report generation based on the KPIs.

Requirements:

• 0 to 1 years of experience or fresher(internship in relevant domain is an added advantage).

• Excellent communication skills in English and one regional language (Kannada is Mandatory).

• Good relationship management and networking skills.

• Pleasing personality with the ability to understand client needs and execute the same.

• Enjoys working in a highly charged environment.

• Well-versed in MS Office (Excel/Word/PowerPoint).

• Excellent interpersonal and communication skills.

• A team player with leadership skills.

• Maintain a positive attitude focused on customer satisfaction. Preferred Criteria

• Immediate joiners or short notice period.

• Experience in handling client accounts or renewals is a plus.

Location: No.115, Nibav Towers, 1st Street, Kazura Garden, Neelankarai, Chennai 600041