Customer Relationship Manager

The Sales Customer Relationship Manager (CRM) is responsible for managing and enhancing the customer experience throughout the vehicle sales process. The role ensures timely communication, lead follow-ups, documentation support, and customer satisfaction from inquiry to delivery, ultimately driving customer retention and referral business for the dealership.

Role & responsibilities

• Manage all customer inquiries, leads, and follow-ups through the Hyundai CRM system.
• Coordinate with the sales team to ensure leads are assigned, followed up, and closed efficiently.
• Maintain accurate and updated customer records, test drive details, and booking information.
• Ensure timely communication with customers regarding quotations, finance options, and delivery schedules.
• Handle post-sale interactions, collect customer feedback, and resolve concerns promptly.
• Monitor customer satisfaction scores (CSI) and work towards continuous improvement.
• Prepare and share regular CRM performance reports with dealership management.
• Coordinate with Hyundai regional CRM teams for updates, campaigns, and training.
• Organize and support sales events, customer meets, and loyalty programs.
• Ensure a smooth, transparent, and professional experience for every customer.

Preferred candidate profile

• Graduate in any discipline .
• 35 years of experience in automobile sales or CRM operations.
• Strong communication, interpersonal, and negotiation skills.
• Proficiency in MS Office and dealership CRM software.
• Customer-focused attitude with problem-solving ability.
• Fluency in English and local language preferred.