Customer Relationship Manager

Company: Gleuhr Wellness Pvt. Ltd.

Position: Customer Relationship Manager

Job Summary

Gleuhr Wellness Pvt. Ltd. is looking for a confident, dynamic, and target-oriented CRM who can understand customers’ skincare and wellness concerns, provide appropriate consultation, explain available services/packages, and convert prospective clients into customers.

The ideal candidate should have excellent communication, counseling, negotiation, and sales skills with a strong focus on customer satisfaction and business growth.

Key Responsibilities

Conduct face-to-face and/or telephonic consultations with prospective and existing clients.

Understand customers’ skincare, wellness, and beauty concerns and recommend suitable services or packages.

Explain treatment plans, packages, products, pricing, and benefits clearly and professionally.

Convert leads, inquiries, and walk-ins into appointments and successful sales.

Achieve daily, weekly, and monthly sales and conversion targets.

Handle customer queries, concerns, and objections effectively.

Follow up with leads and existing customers to maximize conversions and repeat business.

Maintain accurate customer records and update CRM/database regularly.

Build strong relationships with clients and ensure a positive customer experience.

Coordinate with doctors, therapists, receptionists, and clinic teams for smooth service delivery.

Maintain daily sales, follow-up, and conversion reports.

Ensure professional communication and ethical sales practices at all times.

Support the clinic team in achieving overall revenue and business targets.

Eligibility & Requirements

Graduate in any discipline preferred.

1–3 years of experience in sales counseling, B2C sales, inside sales, telesales, customer relationship management, skincare, wellness, or healthcare is preferred.

Freshers with strong communication and sales aptitude may also be considered.

Excellent verbal communication and convincing skills.

Strong negotiation, objection-handling, and closing abilities.

Customer-focused and professional personality.

Target-oriented and comfortable working in a performance-driven environment.

Basic knowledge of MS Office and CRM software is preferred.

Experience in the skincare, wellness, healthcare, beauty, or clinic industry will be an added advantage.

Key Skills

Sales & Conversion

Client Counseling

Communication Skills

Negotiation & Closing

Lead Follow-up

Customer Relationship Management

Objection Handling

Target Achievement

CRM Handling

Client Retention

Performance Indicators (KPIs)

Monthly sales achievement

Lead-to-customer conversion rate

Appointment conversion rate

Follow-up effectiveness

Customer satisfaction and retention

Average sales value

Daily/weekly/monthly revenue contribution

What We Offer

Competitive fixed salary

Performance-based incentives

Professional training and development

Career growth opportunities

Supportive and dynamic work environment

Opportunity to build a career in the skincare and wellness industry

Job Details

Job Location: Chandigarh

Training: 15 days unpaid training in Chandigarh.

Accommodation, Meals : Provided by the Company during the training period.

Salary: Salary will commence after successful completion of the training and joining at the Jalandhar branch.

Working Hours: 9:30 AM to 7:00 PM

Working Days: Monday to Friday-one rotational off, Saturday and Sunday working.

Employment Agreement: 2-Year Service Agreement is mandatory.

if your are interested this job contact to HR- 9779415240

Pay: ₹25,000.00 - ₹50,000.00 per month

Work Location: In person