Customer Relationship Manager

We are looking for a dedicated and customer-focused Customer Relationship Manager (CRM) to build and maintain strong relationships with our customers. In this role, you will ensure exceptional customer satisfaction by resolving inquiries, addressing feedback, and offering personalized solutions. You will act as a key liaison between the customers and internal teams to enhance the overall customer experience.

Key Responsibilities:

• Build and nurture strong customer relationships through effective communication.
• Resolve customer inquiries and complaints promptly and professionally.
• Collaborate with internal teams including sales, operations, and product management to ensure customer needs are met.
• Provide product knowledge and assistance to customers to enhance their experience.
• Monitor customer feedback and provide actionable insights for service improvement.
• Manage customer accounts and ensure timely follow-ups.
• Implement customer retention strategies to boost loyalty and satisfaction.
• Generate reports and analyze customer data to identify trends and improvement areas.
• Assist in developing and implementing customer service policies and procedures.

Qualifications and Skills:

• Bachelors degree in Business Administration, Marketing, or a related field.
• Minimum 3 years of experience in customer relationship management, preferably in the e-commerce or gifting industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-centric mindset.
• Proficiency in CRM software and Microsoft Office Suite.
• Ability to multitask and manage time effectively.
• Strong analytical skills to interpret customer data and feedback.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.