Customer Relationship Manager

Key Responsibilities

• Serve as the main point of contact for assigned customer accounts, building trust and long-term relationships

• Understand customer needs and proactively recommend products/services that add value

• Onboard new customers and ensure a smooth transition into using company products/services

• Monitor customer satisfaction levels and address concerns or complaints promptly and effectively

• Coordinate with sales, marketing, and support teams to ensure a seamless customer experience

• Identify opportunities for upselling and cross-selling to existing accounts

• Track and analyze customer data (usage patterns, feedback, renewal dates) to identify risks and opportunities

• Prepare and present periodic reports on account status, customer health, and retention metrics

• Conduct regular check-ins, business reviews, and follow-ups with key accounts

• Resolve escalated customer issues in coordination with relevant internal departments

• Gather customer feedback and share insights with product/marketing teams to improve offerings

• Maintain accurate and updated customer records in the CRM system

Requirements

**Education & Experience**

• Bachelor's degree in Business Administration, Marketing, or related field

• [2–5] years of experience in customer relationship management, account management, or a similar client-facing role

**Skills**

• Excellent verbal and written communication skills

• Strong interpersonal skills with the ability to build rapport with diverse clients

• Proficiency in CRM software (e.g., Salesforce, HubSpot, Zoho)

• Strong problem-solving and conflict-resolution abilities

• Good organizational and time-management skills with the ability to manage multiple accounts

• Analytical mindset with the ability to interpret data and customer trends

• Ability to work collaboratively across departments (sales, support, product)

**Preferred**

• Experience in [industry, e.g., SaaS, retail, banking, FMCG]

• Familiarity with account management KPIs (retention rate, NPS, churn rate)

What We Offer

• Competitive salary and performance-based incentives

• Health insurance and other employee benefits

• Opportunities for career growth and professional development

• Collaborative and supportive work culture

Pay: ₹12,000.00 - ₹20,000.00 per month

Work Location: In person