M
Modi Motors
Customer Relationship Manager
Skills
CRM
1 month ago
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Important information
Contract type:
Permanent
Location:
Maharashtra, India
Work mode:
Onsite
Published on:
24 September 2026
What they need
- Managing customer enquiries and leads from showroom, website, calls, and digital platforms.
- Following up with prospective customers and scheduling showroom visits/test drives.
- Maintaining CRM records and updating lead status regularly.
- Coordinating with Sales Consultants and Sales Managers for lead conversion.
- Handling customer feedback, complaints, and relationship management.
- Following up after vehicle delivery for customer satisfaction.
- Managing repeat customers, referrals, and loyalty activities.
- Tracking pending leads, lost leads, and follow-up activities.
- Preparing daily/weekly MIS reports on enquiries, test drives, bookings, and conversions.
- Ensuring timely communication through calls, WhatsApp, SMS, and email.
Pay: ₹35,000.00 - ₹40,000.00 per month
Work Location: In person
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