A
Autobahn Mobility Pvt Ltd (Mahindra)
Customer Relationship Manager
Skills
CRMCompliance
1 month ago
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Important information
Contract type:
Permanent
Location:
Kerala, India
Work mode:
Onsite
Published on:
26 September 2026
What they need
Key Responsibilities
- Manage the daily operations.
- Drive customer satisfaction, CSAT, and NPS.
- Monitor customer follow-ups and feedback.
- Ensure timely resolution of customer complaints.
- Coordinate with Sales, Service, Parts, and Finance teams.
- Monitor CRM/DMS data and process compliance.
- Drive customer retention and repeat business.
- Plan customer engagement and loyalty activities.
- Review CRM performance and prepare MIS reports.
- Identify CX gaps and implement corrective actions.
- Train and guide the CRM team.
- Ensure compliance with Mahindra CRM and CX standards.
Pay: Up to ₹31,711.96 per month
Work Location: In person
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