Customer Relationship Manager

Exclusive opportunity

Onsite

Customer Relationship Manager

Indipet

Customer Relationship Manager

Skills

CRMCustomer Support

1 month ago

Share this opportunity

Share this opportunity to other talents of your network:
✓ Offer them a visibility boost with clients.
✓ Help your contacts find their next job.

Important information

Contract type:

Permanent

Location:

West Bengal, India

Work mode:

Onsite

Published on:

26 September 2026

What they need

Key Responsibilities:

Execute daily lead follow-ups across WhatsApp, calls, and social DMs. 2. Track and understand customer behaviour, buying patterns, and repeat cycles. 3. Maintain and update lead funnels, customer notes, and follow-up logs. 4. Share daily reports directly with management (lead status, issues, insights). 5. Coordinate with store teams for customer queries, order issues, and escalation management. 6. Identify high-value customers, at-risk customers, and upsell opportunities. 7. Coordinate CRM campaigns (reminders, offers, reactivation). 8. Ensure fast-response TAT, professional communication, and process compliance.

Job Type: Full-time

Pay: ₹15,000.00 - ₹18,000.00 per month

Education:

Bachelor's (Preferred)

Experience:

Customer support: 3 years (Required)
Customer relationship management: 3 years (Required)

Work Location: In person

Other offers great for you!

These companies are also looking for great profiles

Taste