Customer Relationship Manager

Job Role

We are looking for a proactive and customer-focused Customer Relationship Manager to build strong client relationships, ensure exceptional customer experiences, and drive repeat business. The ideal candidate should have excellent communication skills, a problem-solving mindset, and the ability to manage client interactions professionally.

Key Responsibilities

• Build and maintain long-term relationships with clients.
• Act as the primary point of contact for customer inquiries and support.
• Understand client requirements and coordinate with internal teams for timely execution.
• Follow up on quotations, orders, deliveries, and customer feedback.
• Resolve customer concerns and ensure high levels of satisfaction.
• Maintain accurate customer records and interaction history.
• Identify opportunities for upselling and repeat business.
• Conduct regular customer check-ins to strengthen relationships.
• Monitor customer feedback and suggest improvements to enhance the client experience.

Requirements

• Bachelor's degree in Business, Marketing, Communications, or a related field.
• Strong verbal and written communication skills.
• Excellent interpersonal and relationship-building abilities.
• Good organizational and follow-up skills.
• Proficiency in MS Office and CRM tools.
• Ability to handle multiple clients and priorities effectively.
• Freshers with excellent communication skills are welcome to apply.

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person