Customer Relationship Manager

Job Responsibilities:

• Handle customer calls, queries, complaints, and service-related concerns.
• Conduct post-service follow-up calls and collect customer feedback.
• Follow up on service reminders and due services.
• Coordinate with Service Advisors and Managers to resolve customer complaints.
• Monitor customer satisfaction and ensure timely complaint closure.
• Maintain customer records and update CRM/DMS regularly.
• Prepare daily/weekly reports on customer feedback, calls, and complaints.
• Support customer retention and improve overall service experience.

Requirements:

• Graduate in any discipline.
• 1–3 years of experience in CRM/customer service, preferably in an automobile dealership.
• Good communication and interpersonal skills.
• Strong follow-up and customer-handling skills.
• Basic knowledge of MS Office and CRM/DMS software.
• Customer-focused and professional attitude.

Pay: From ₹28,000.00 per month

Benefits:

• Paid sick time
• Provident Fund

Work Location: In person