Customer Relationship Manager

Job Title: Customer Relationship Manager
Location: Kochi
Salary: ₹30,000 – ₹40,000 per month
Experience: Minimum 2 years

Job Description:

We are looking for a Customer Relationship Manager to build strong client relationships and ensure smooth coordination between our sales, project, and support teams. The role mainly focuses on supporting the rollout of EV charging infrastructure projects and keeping customers well informed at every stage.

Candidates with prior experience as an Academic Counselor are most welcome.

Responsibilities:

• Coordinate between Sales and Project teams to ensure smooth project execution.
• Work closely with the CRMS team for data verification, project updates, and client account support.
• Communicate with customers about project timelines, payment updates, and progress.
• Share real-time updates with different departments for better coordination.
• Track ongoing projects and support the CRMS team with approvals and cost validations.
• Build strong relationships with customers through regular follow-ups and support.

Requirements:

• Minimum 2 years of experience in customer relationship management
• Excellent communication and coordination skills.
• Ability to handle multiple tasks and work with different teams.
• Good problem-solving and organizational skills.
• Knowledge of CRM software or project tracking tools will be an advantage.
• Experience as an Academic Counselor is a plus.

Job Type: Full-time

Pay: ₹30,000.00 - ₹40,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person