Customer Relationship Manager

Customer Relationship Manager

Company: Fatehjang Suzuki Motors
Location: Fateh Jang
Working Hours: 9:00 AM – 6:00 PM
Employment Type: Full-Time

Job Summary

We are looking for a customer-focused Customer Relationship Manager (CRM) to manage customer interactions, ensure a positive dealership experience, and maintain strong relationships with existing and prospective customers.

Key Responsibilities

• Manage customer inquiries through calls, walk-ins, and other communication channels.
• Follow up with prospective customers and leads.
• Maintain accurate customer records and follow-up schedules.
• Coordinate with the sales and service teams to resolve customer concerns.
• Regularly follow up with customers regarding vehicle purchases, deliveries, and services.
• Handle customer complaints professionally and ensure timely resolution.
• Conduct customer satisfaction follow-ups after sales and services.
• Maintain strong relationships with existing customers.
• Identify opportunities for repeat business and referrals.
• Prepare customer feedback and follow-up reports for management.
• Ensure customers receive timely and professional communication.
• Support the dealership in maintaining high customer satisfaction standards.

Requirements

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• 1–3 years of experience in customer service, CRM, sales, or a similar role.
• Excellent communication and interpersonal skills.
• Strong follow-up and relationship-building abilities.
• Confident and professional personality.
• Good command of MS Office.
• Ability to handle difficult customers calmly and professionally.
• Automotive/dealership experience will be preferred.

Application Question(s):

• This is an on-site job, located at Suzuki Fateh Jhang Motors, Apply only if you're comfortable commuting to the location.
• What are your salary expectations?

Work Location: In person