Customer Relationship Manager

Key Responsibilities

• Handle customer queries and provide timely technical support.
• Understand and troubleshoot issues related to the HRM software.
• Coordinate with internal technical/product teams to resolve complex issues.
• Communicate with customers to understand their requirements and problems.
• Visit client locations when required to understand issues, requirements, and feedback.
• Collect customer feedback and share it with the internal product/technical team.
• Track and follow up on reported issues until resolution.
• Provide clear updates and solutions to customers.
• Identify recurring product issues and escalate them to the relevant team.
• Maintain proper records of customer queries, issues, and resolutions.
• Ensure good customer satisfaction through effective support.

Requirements

• Product Support / Application Support.
• Good communication and customer-handling skills.
• Strong troubleshooting and problem-solving abilities.
• Ability to coordinate effectively with internal and customer teams.
• Hindi-speaking candidates preferred.
• Experience in supporting HRMS/HRM software, SaaS products, or business applications will be an added advantage.