Customer Relationship Manager

Role and responsibilities

• Responsible for guiding new Franchise Partners in Center Set Up.
• Creation of system ID’s/Payment Mapping/Order Process etc in collaboration with Finance Team.
• Set Up Zoom/Google Meet calls to review the Center Level progress
• Work closely with internal teams to extend timely support and resolve issues:

               Coordinate with Business team to ensure smooth centre launch.

• Follow up for timely release of Franchise Agreement with COT
• Ensure EPMS has been updated with correct details and Fee Card.
• Coordinate with Respective stakeholders for EPMS training and with Academic Operations team for timely partner and teacher training.
• Collect feedback for all the Process & Product trainings conducted and share with relevant

               stakeholders.

• Facilitate the marketing launch plans by coordinating with the Brand team
• Ensure timely release of centre kits by coordinating with the Supply chain team.
• Assist the franchise partners in fee card finalization
• Conduct regular surveys, closely monitor the NPS score and take corrective action wherever

                necessary.

• Handhold new franchise partners for a period of 6 months and ensure regular touchpoints as

               defined to capture feedback and status (30-60-90 day settling in feedback)