Customer Relationship Manager

Roles and Responsibilities

• Manage client relationships through effective communication, negotiation, and follow-ups to ensure high levels of customer satisfaction.
• Develop and maintain strong business relationships with clients by providing exceptional B2B services and event management support.
• Identify new business opportunities through lead generation efforts and contribute to overall revenue growth.
• Collaborate with internal teams to deliver outstanding client experiences across multiple touchpoints.
• Prepare reports on client interactions, sales performance, and market trends to inform strategic decision-making.

Desired Candidate Profile

• 3-7 years of experience in Client Relationship Management or a related field (e.g., Sales & Marketing).
• MBA/PGDM degree from a reputed institution; Any Specialization will be considered.
• Excellent verbal and written communication skills; proficiency in MS Office applications (Word, Excel, PowerPoint).
• Strong presentation skills; ability to prepare clear presentations for clients.