Customer Relationship Manager

About Aris Perfumes LLC

Aris Perfumes LLC is a distributor of health and beauty products, serving hundreds of discount stores and gift shops across the UAE and Oman. We are looking for a proactive, relationship-driven Customer Relationship Manager to strengthen our existing customer partnerships, acquire new accounts, drive sales growth, and ensure smooth business operations.

The ideal candidate will have excellent communication and negotiation skills, a strong commercial mindset, and proven experience in customer relationship management, sales development, and account management.

Key Responsibilities

1. Customer Relationship Management

• Build and maintain strong, long-term relationships with General Managers, Purchasing Managers, Accounts Teams, and other key decision-makers at customer locations.

• Regularly communicate with existing customers to understand their needs, maintain customer satisfaction, and identify opportunities for business growth.

• Act as the primary point of contact for customer enquiries, concerns, and business requirements.

• Conduct regular customer visits and follow-ups to strengthen relationships and encourage repeat business.

2. New Customer Acquisition and Business Development

• Identify, approach, and acquire new discount stores, gift shops, and other potential retail customers.

• Develop relationships with key decision-makers to introduce the company's product range and secure new business opportunities.

3. Sales Growth and Repeat Orders

• Ensure consistent repeat orders through regular follow-ups, effective account management, and an understanding of customer purchasing patterns.

• Monitor customer ordering frequency and identify accounts with declining sales or reduced purchasing activity. Work towards achieving assigned sales targets and improving overall account profitability.

4. Promotions and Sales Development

• Plan, coordinate, and manage customer promotions to increase product visibility, sales volume, and order frequency.

• Communicate promotional offers effectively to customers and follow up to measure their effectiveness.

• Coordinate with internal teams to ensure promotional activities are implemented smoothly and in line with agreed commercial terms.

5. Customer Service and Issue Resolution

• Handle customer complaints and resolve issues relating to delayed deliveries, damaged goods, missing items, incorrect orders, and other service concerns.

• Coordinate with warehouse, logistics, sales, and accounts teams to ensure timely resolution of customer issues.

6. Receivables and Payment Collection

• Work closely with customer Accounts Teams to ensure timely collection of outstanding invoices and receivables.

• Monitor customer payment schedules, overdue balances, and credit terms.

• Follow up professionally and consistently on pending payments and overdue accounts.

• Coordinate with the company's finance team to resolve payment discrepancies and invoice-related issues.

• Support the reduction of overdue receivables while maintaining positive customer relationships.

Requirements and Qualifications

• 3–5 years of relevant experience in customer relationship management, key account management, sales, or business development, preferably in FMCG, health and beauty products, cosmetics, perfumes, or consumer goods distribution.

• Excellent spoken and written English and Hindi/Urdu.

• Proven ability to establish and maintain relationships with senior customer representatives and purchasing decision-makers.

• Strong sales, negotiation, communication, and interpersonal skills.

• Demonstrated ability to follow up on outstanding payments and manage customer receivables.

• Strong problem-solving skills and the ability to resolve customer complaints professionally.

• Well-organized, proactive, results-oriented, and capable of managing multiple customer accounts.

• Comfortable coordinating with sales, logistics, warehouse, and finance teams.

• Proficiency in Microsoft Excel, email, and CRM or sales reporting systems.

• Knowledge of the UAE retail market and experience dealing with discount stores, gift shops, or similar retail outlets will be an advantage.

If you are a motivated relationship builder with a strong sales mindset and the ability to turn customer relationships into long-term, profitable business partnerships, we encourage you to apply.

Pay: AED4,000.00 - AED6,000.00 per month

Work Location: In person