Customer Relationship Manager

Super Industries, a leading solar solutions provider based out of Thrissur, Kerala, is hiring a proactive and results-driven Customer Relationship Manager. This is a 100% Work from Home (WFH) role designed for a candidate who excels at tele-sales, relationship building, and team coordination. You will act as the vital bridge between remote leads and our on-ground technical field team to drive business growth.

• Company: Super Industries
• Location: Remote (Work from Home) — Target hub in Thrissur, Kerala

Key Responsibilities

1. Lead Management & Conversion

• Maintain and update the pipeline diligently.
• Make a mandatory minimum number of daily outgoing calls to prospective customers.
• Qualify inbound leads, understand their specific solar energy requirements, and address preliminary queries.
• Strategically convert leads into closed business meetings.

2. Appointment Fixing & Field Coordination

• Pitch solar products effectively to schedule and fix qualified customer appointments.
• Coordinate seamlessly with the Thrissur-based field engineering/sales team to set up site visits.
• Relay precise customer requirements and structural data to the field team before meetings.

3. Monitoring & Reporting

• Track and monitor the field team's daily schedules to ensure scheduled customer meetings take place.
• Follow up with both the field staff and the customer post-visit to secure order closures.
• Keep clean, structured logs of all call interactions and pipeline updates.

Key Requirements & Qualifications

• Languages: Must be highly fluent in Malayalam (for local customer trust) and possess a good command of English.
• Experience: Prior experience in telecalling, inside sales, CRM management, or the renewable energy/solar sector is highly preferred.
• Tech-Savviness: Must have a reliable, high-speed internet connection, a laptop/smartphone, and familiarity with basic CRM software or spreadsheets.
• Skills: Time management, active listening, and cross-team coordination capabilities.

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Work from home

Work Location: Remote

Benefits:

• Flexible schedule

Work Location: Remote

Pay: ₹10,000.00 - ₹15,000.00 per month

Work Location: Remote