Customer Relationship Manager

Job highlights

• Bachelor s degree in marketing,business,or management
• Master s degree is preferred. Each word in the name should start with caps,name should end with alphabet,can contain only alphabets,dot,space,apostrophe().
• Mobile number should begin with 7 or 8 or 9,should be 10 digits,spaces / dots/dashes are not allowed

Brickwork Ratings (BWR) is one of India s leading credit rating agencies, committed to providing the investment community with products and services needed to make informed investment decisions. Established in 2007, Brickwork Ratings, a SEBI-registered and RBI-accredited credit rating agency, has Canara Bank, a leading public sector bank as its promoter and strategic partner.

BWR is headquartered in Bengaluru and has a pan-India presence. The rating team is headed by the analytical prowess of the industry s most experienced credit analysts and bankers.

BWR offers rating services to Bank Loans, NCD, Commercial papers, Bonds, Mutual Funds, PPMLDs, and Security Receipts. BWR s ratings have rated over 100,000 large Corporates, Banks, Financial Institutions, State and local Governments, and small businesses. BWR provides investors and lenders, with timely and in-depth research across structured finance, public finance, financial institutions, project finance, and corporate sectors.

• Act as the primary point of contact for clients, managing day-to-day communications via calls, emails, meetings, etc., addressing concerns on the delivery of services or any other issues. Strive to build strong, lasting relationships.
• Coordinate with internal stakeholders to ensure the timely and successful delivery of client services according to their needs and expectations. Maintain and improve client satisfaction by consistently taking client feedback and a quick resolution of issues, if any. Keep a record of all customer information, requirements, and escalations to meet their needs with a consistent approach. - Develop and implement effective public relations strategies to promote the company s image and strengthen relationships with external stakeholders. Organize and manage client meetings, events, and presentations to maintain strong business relationships and support business growth. - Identify opportunities for up-selling or cross-selling services, working closely with sales teams to expand business within existing accounts. Prepare detailed client reports and presentations for senior management and clients, showcasing key metrics and progress. Competency / Skills:- Excellent communication skills, both written and verbal, with the ability to engage effectively with senior stakeholders and clients.
• Strong interpersonal skills, with the ability to build and nurture relationships with both clients and internal stakeholders.

Proven ability to manage multiple projects simultaneously, demonstrating strong organizational and time management skills.

Strong client service orientation with the ability to anticipate client needs and deliver solutions promptly.

• High attention to detail, proactive problem-solving skills, with a keen ability to address challenges before they escalate.
• Experience in corporate communications, including drafting and delivering strategic messaging, press releases, and other communication materials.
• Expertise in public relations, with a track record of managing and enhancing the company s public image and media presence.
• A deep understanding of the industry, market trends, and competitive landscape to provide strategic recommendations to clients.
• A results-driven mindset, with the ability to meet KPIs and targets while ensuring high levels of client satisfaction. Bachelor s degree in marketing, business, or management. Master s degree is preferred. Each word in the name should start with caps, name should end with alphabet, can contain only alphabets, dot, space, apostrophe() Mobile number should begin with 7 or 8 or 9,should be 10 digits, spaces/dots/dashes are not allowed.