Customer Relationship Manager

Company Name: Balaji Jeweltrends Pvt. Ltd.
Job Title: Customer Relationship Manager (CRM)
Department: Sales & Customer Relations
Experience Required: 2–4 Years
Salary: ₹25,000–₹30,000 per month
Industry: Jewellery / Diamond Jewellery
Job Type: Full-Time
Working Hours: 10:00 AM to 7:00 PM

Job Overview

We are looking for a proactive and customer-focused Customer Relationship Manager (CRM) to manage customer relationships, coordinate with internal departments, handle customer queries, and ensure customer satisfaction. The ideal candidate should have strong communication, coordination, follow-up, and problem-solving skills. Experience in the jewellery or diamond jewellery industry will be preferred.

Key Responsibilities

• Customer Relationship Management
• Build and maintain strong relationships with existing customers.
• Handle customer queries, complaints, and feedback professionally.
• Ensure timely responses and effective resolution of customer issues.
• Maintain regular communication with customers regarding orders and services.
• Order Coordination & Follow-Up

Work Location: In person