Customer Relationship Manager (CRM)

• Responsibilities

Ø Visiting the insurer / corporate offices as per the schedule

Ø Monitor the portfolio , outstanding & facilitate for timely closure

Ø Review the queries received from the customer and work towards first time resolution

Ø Guide team members in resolving escalations from customers

Ø Review the reports sent by the team members and take necessary actions (issues with respect to claim registration /Processing/Settlement/ Error Log etc.) based on the report.

Ø Coordinate with backend team and help in getting the claims actioned

Ø Conduct weekly/monthly reviews with the clients / team members to understand their concerns and help simplify the process

Ø Review the feedback received from the customers. Rework on the low ratings and identify the areas of improvement and implement process improvements

Ø Coordinate with internal/external stakeholders and other regions on the support needed for the client requirements, like new reports/ Data Analysis / helpdesk /wellness-related activity and more.

whatsapp cv - [email protected]

Work from office only

Job Types: Full-time, Permanent

Pay: ₹300,000.00 - ₹700,000.00 per year

Benefits:

• Cell phone reimbursement
• Health insurance
• Provident Fund

Application Question(s):

• Do you have TPA or Insurance experience if yes how many years

Work Location: In person