Customer Relationship Manager (CRM)

Job Title: Customer Relationship Manager (CRM)

Location: Thalassery

We are looking for a Customer Relationship Manager with a minimum of 6 Years of experience to handle customer interactions, service follow-ups, and satisfaction activities in our organization.

Responsibilities

• Handle customer inquiries and provide timely resolutions.
• Coordinate with the service team to ensure smooth customer service.
• Maintain customer records, service reminders, and follow-up schedules.
• Manage customer feedback and escalate issues when required.
• Ensure high customer satisfaction and retention.
• Communicate service status updates to customers.
• Support service advisors and service managers in daily operations.

Requirements

• Qualification: Any Degree
• Experience: Minimum 6 years in customer service / CRM
• Good communication and interpersonal skills.
• Basic computer knowledge (MS Office, CRM tools).
• Ability to handle customer complaints professionally.

Interested candidates share your resume at 70342 88877 or [email protected]

Job Type: Full-time

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

• Provident Fund

Work Location: In person