Customer Relationship Manager (CRM)

FX Interior Executors is looking for a Customer Relationship Manager (CRM) with experience or strong interest in the interior design and execution field.

Key Responsibilities

• Handle enquiries and communicate with clients regarding their interior requirements.
• Understand client requirements for modular kitchens, bedrooms, living rooms, wardrobes, TV units, complete home interiors, and commercial interiors.
• Follow up with new leads, existing clients, and prospective customers.
• Coordinate with the Sales, Design, Site, and Execution teams.
• Schedule client meetings, site visits, design discussions, and follow-ups.
• Handle customer queries, feedback, and concerns and coordinate with the concerned team for timely resolution.
• Maintain proper records of leads, client discussions, quotations, site visits, and project status in the CRM system.
• Follow up with clients regarding quotations, design approvals, material selections, payments, and project milestones.
• Maintain regular communication with clients from initial enquiry to project completion.
• Collect client feedback and maintain long-term customer relationships.

Required Skills:

• Minimum 1-2 years of experience in CRM, client handling, sales coordination, or customer relationship management.
• Experience in the interior design, interior execution, construction, architecture, is preferred.
• Good understanding of interior design and execution processes.
• Excellent communication and client-handling skills.
• Strong follow-up and negotiation skills.
• Good knowledge of MS Office, Google Workspace, and CRM software.
• Strong organizational and time-management skills.
• Ability to manage multiple clients and projects simultaneously.
• Good problem-solving and co ordination skills.
• Customer-focused attitude with professional communication.
• Willingness to coordinate with clients and visit project sites when required.
• Interior industry experience is preferred.

Pay: ₹12,000 - ₹18,000 per month

Call to HR - 8098443300

Pay: ₹12,000.00 - ₹18,000.00 per month

Work Location: In person