Customer Relationship Manager (CRM)

Position: Client Relationship Manager/Executive – CRM

Company: Cee Enn Promoters & Developers
Location: Near Sukhmani Enclave, Barewal Awana, Ludhiana
Job Type: Full-Time

Job Summary

We are looking for a professional and customer-focused Client Relationship Manager/Executive to manage client relationships, provide timely assistance, resolve concerns, and ensure a smooth customer experience.

Key Responsibilities

• Maintain regular communication with clients and provide timely assistance.
• Handle client queries, requests, complaints, and service-related concerns professionally.
• Coordinate with internal departments to resolve client issues within the required timelines.
• Maintain accurate records of client communications, complaints, requests, and resolutions.
• Follow up with clients to ensure satisfactory resolution of concerns.
• Collect and document client feedback and communicate relevant issues to management.
• Support clients with documentation, updates, and other CRM-related requirements.

Requirements

• Graduate in any discipline.
• Experience in CRM, Client Relationship Management, Customer Service, or Customer Support preferred.
• Excellent communication and interpersonal skills.
• Strong follow-up and coordination abilities.
• Professional, patient, and customer-oriented approach.
• Good/Advanced knowledge of MS Office and computer applications.

Key Skills

Client Handling | Communication | Complaint Resolution | Follow-Up | Coordination | Customer Support | Relationship Management

Interested Candidates can share resume at "[email protected]" or What's App resume at "+91-8283846914".

Pay: ₹16,500.00 - ₹23,000.00 per month

Benefits:

• Flexible schedule

Ability to commute/relocate:

• Ludhiana, Punjab 141012: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• How would you handle an unhappy client and ensure their concern is resolved professionally and within the required time?

Education:

• Bachelor's (Required)

Shift availability:

• Day Shift (Required)

Willingness to travel:

• 50% (Preferred)

Work Location: In person