Customer Relationship Manager (CRM)

Customer Relationship Manager

Business Development:

• Identify and generate new business opportunities with architects, interior designers, builders, and corporate clients.
• Develop and implement strategies to increase revenue and market share.
• Conduct market research to track industry trends, competitor activities, and client needs.
• Prepare and deliver business presentations, proposals, and pitches.
• Achieve monthly/quarterly sales and business targets.

Client Relationship Management / Servicing:

• Build and maintain long-term relationships with existing clients, ensuring high levels of satisfaction and repeat business.
• Act as the primary point of contact for client queries, requirements, and issue resolution.
• Coordinate with internal teams (design, operations, production, and accounts) to ensure timely execution of client projects.
• Provide after-sales support and follow-ups to strengthen client loyalty.
• Organize and participate in client meetings, events, and networking opportunities.

Collaboration with Architects & Interior Designers:

• Establish strong working relationships with architects and interior design firms for project collaborations.
• Support architects/interior designers with product knowledge, technical specifications, and samples.
• Conduct presentations and workshops for design professionals to showcase company offerings.
• Provide project-specific guidance and ensure alignment of products/services with client needs.

Key Skills & Competencies:

• Strong communication, presentation, and negotiation skills.
• Proven experience in business development or client servicing in the interior design, architecture, or building materials industry.
• Ability to network and build strong professional relationships.
• Target-oriented with a proactive and self-motivated approach.
• Excellent organizational and time-management skills.
• Problem-solving mindset with client-first attitude.

Qualification & Experience:

• Bachelor’s degree in Business Administration, Marketing, Interior Design, Architecture, or related field.
• 3–7 years of experience in Business Development / Client Servicing (preferably in interior design, architecture, modular furniture, real estate, or allied industries).
• Knowledge of interior materials, furniture, or construction products will be an added advantage.

Pay: ₹30,000.00 - ₹35,000.00 per month

Experience:

• Furniture design: 3 years (Required)

Work Location: In person