Customer Relationship Manager (CRM)

Job Description – CRM Executive

Company: Pharmaceutical Company
Job Title: CRM Executive
Department: Customer Relationship Management
Experience: Fresher to 5 Years
Job Type: Full-Time
Location: SECTOR 82 MOHALI JLPL

Job Summary

We are looking for a responsible and organized CRM Executive to manage customer information, handle customer queries, coordinate with internal departments, and maintain customer relationships. The candidate will help ensure smooth communication between customers and the company.

Key Responsibilities

• Maintain and update customer databases and records.
• Handle customer inquiries through phone calls, emails, and other communication channels.
• Follow up with customers regarding orders, payments, deliveries, and complaints.
• Coordinate with the sales, dispatch, accounts, and logistics departments.
• Maintain records of customer interactions and follow-up activities.
• Prepare daily, weekly, and monthly reports as required.
• Update customer details, order status, and sales-related information in the CRM system or Excel.
• Track pending orders, customer complaints, and unresolved issues.
• Ensure timely responses to customer queries.
• Support the sales team in managing customer requirements.
• Maintain accurate customer information and proper documentation.
• Share customer feedback and important issues with the concerned department.
• Ensure professional communication and good customer service.

Required Skills

• Good communication and interpersonal skills.
• Basic knowledge of MS Excel and Google Sheets.
• Basic computer knowledge and data management skills.
• Good follow-up and coordination skills.
• Ability to maintain records accurately.
• Problem-solving and time-management skills.
• Knowledge of CRM software is an added advantage.
• Ability to work independently and as part of a team.

Educational Qualification

• Graduate in any stream.
• BBA, B.Com, BCA, or other relevant qualifications are preferred.
• Freshers can apply.

Experience

• Freshers: Candidates with good communication and computer skills can apply.
• Experienced Candidates: 1–5 years of experience in CRM, customer support, sales coordination, or backend operations is preferred.

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Cell phone reimbursement
• Internet reimbursement

Work Location: In person