Customer Relationship Manager (CRM)

Company Name: Barbrik Project Limited
Job Title: Customer Relationship Manager (CRM)
Job Location: Raipur, Chhattisgarh
Department: Customer Relationship Management
Salary: As per experience and company standards
Employment Type: Full-Time

Job Summary

We are looking for a confident and customer-oriented Customer Relationship Manager (CRM) with excellent English communication and fluency to manage customer relationships, handle inquiries, resolve complaints, and ensure a high level of customer satisfaction. The ideal candidate should have strong interpersonal skills, a professional attitude, and the ability to communicate effectively with clients and internal teams.

Roles and Responsibilities

• Manage customer relationships and maintain effective communication with clients.
• Handle customer inquiries, complaints, feedback, and service requests professionally.
• Communicate fluently in English through phone calls, emails, and meetings.
• Maintain regular follow-ups with customers to ensure timely resolution of their concerns.
• Coordinate with internal departments to address customer requirements and issues.
• Maintain accurate customer records, interaction logs, and CRM database updates.
• Prepare customer reports, feedback summaries, and follow-up status reports.
• Ensure a positive customer experience and build long-term customer relationships.
• Monitor customer satisfaction and identify opportunities to improve service quality.
• Handle customer escalations professionally and ensure timely resolution.

Required Qualifications & Skills

• Graduate in any discipline; a degree in Business Administration or a related field is preferred.
• Excellent English speaking and writing skills are mandatory.
• Strong verbal communication, presentation, and interpersonal skills.
• Good proficiency in MS Office, especially Excel, Word, and Outlook.
• Knowledge of CRM software and customer management tools is preferred.
• Strong problem-solving, coordination, and follow-up skills.
• Ability to handle multiple tasks and communicate professionally with clients.
• A customer-focused approach with a positive attitude.

Experience

• 2–4 years of experience in Customer Relationship Management, customer service, client coordination, or a similar role is preferred.
• Freshers with excellent English fluency and strong communication skills may also be considered.

Preferred Candidate Profile

• Fluent and confident in spoken English.
• Professional personality with good client-handling skills.
• Strong email drafting and telephone etiquette.
• Presentable, proactive, and capable of managing customer relationships independently.

How to Apply

Interested candidates can share their updated CV through:

WhatsApp: +91 92326 14176
Email: [email protected]

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person