Customer Relationship Manager (CRM)

Dear Candidates, if anyone is interested then please connect or whatsapp your resume on 8591912300

Key Responsibilities:

A. Customer Relationship Management

• Develop and maintain strong professional relationships with existing customers.
• Act as the primary point of contact for customer enquiries, orders, requirements and follow-ups.
• Understand customer requirements and ensure timely communication to relevant internal departments.
• Regularly communicate order status, production status, dispatch schedules and delivery commitments.
• Conduct periodic customer follow-ups to understand satisfaction, upcoming requirements and business opportunities.
• Maintain professional and long-term relationships with key customers.

B. Order & Enquiry Management

• Receive and review customer enquiries, RFQs, POs and other commercial communications.
• Coordinate with the Sales/Commercial and Technical teams for preparation of quotations.
• Follow up on quotations and convert enquiries into orders.
• Verify customer PO details including product specification, quantity, price, delivery schedule, payment terms and other requirements.
• Ensure accurate and timely order entry and documentation.
• Monitor open orders and ensure commitments are communicated to customers.

C. Internal Coordination

• Coordinate closely all internal departs in Factory
• Ensure customer requirements are executed within committed timelines.
• Escalate delays, quality concerns, capacity constraints or other customer-impacting issues to management.

D. Customer Complaint Management

• Receive and acknowledge customer complaints promptly.
• Coordinate with Quality and Production teams for investigation and corrective action.
• Ensure timely submission of investigation reports, CAPA/8D or other required responses.
• Maintain a proper record of customer complaints and their closure status.
• Follow up with customers to ensure satisfactory closure.

E. Sales & Business Development Support

• Identify opportunities for increasing business with existing customers.
• Track customer consumption, repeat orders and potential new product requirements.
• Follow up on new product enquiries, development projects and sampling requirements.
• Support management in identifying potential new customers and business opportunities.
• Maintain a database of prospects, enquiries, quotations and order conversions.

F. MIS & Reporting

Prepare and maintain regular reports covering:

• Customer-wise sales
• Order booking
• Pending orders
• Dispatch status
• Open enquiries
• Quotation status
• Order conversion
• Customer complaints
• New product development status
• Customer outstanding/payment status
• Customer-wise business potential
• Monthly sales projections / forecasts

Pay: ₹400,000.00 - ₹500,000.00 per year

Work Location: In person