Customer Relationship Manager - Karbalaa

The National Bank of Iraq (NBI) was founded in 1995 as a publicly traded, private sector company, offering comprehensive banking services to individuals and businesses in Iraq. As a result of NBI’s success and to fuel future growth, its capital was increased from the initial IQD 400 million to IQD 250 billion (USD 215 million) in December 2013.

In 2005, Capital Bank Jordan acquired majority shares (61.85%) in NBI, allowing NBI to evolve its business offerings, strengthen its global footprint and promote financial inclusion across the country.

With its extensive network of correspondent banks, Capital Bank stands as NBI’s gateway to world economies, facilitating internal and external remittances, granting lines of credit, as well as offering trade finance services.

NBI operates a modern core banking system to support its growth and customer services. Capital Bank and its subsidiaries audit all accounts through Ernst and Young, and report financials in accordance with International Accounting Standards.

NBI has earned a BB rating by Capital Intelligence, the international credit rating agency. It further received a ‘Good’ rating by the Central Bank of Iraq.

Today, NBI has more than 51 branches in all major cities in Iraq, and a branch in KSA.

Technical and Executive Responsibilities

• Manage the client portfolio effectively, ensuring increased sales and cross‑selling (offering additional products), while also generating potential leads from existing clients. Analyze customized client needs to ensure successful cross‑selling and referrals, as well as provide regular market updates and trend analysis to clients.
• Responsible for achieving the annual financial targets.
• Develop the project pipeline by growing the current client portfolio and acquiring new clients.
• Strengthen client relationships with the bank in line with relevant business goals and objectives.
• Provide wealth management advice and investment products/solutions to ultra‑high‑net‑worth clients based on appropriate risk profiling.
• Ensure that clients receive periodic reports on their investment portfolios whenever required.
• Ensure high efficiency and superior customer service while contributing to the overall client experience.
• Proactively resolve client issues/complaints and ensure superior service recovery.
• Proactively contribute to profitability and growth by achieving targeted goals.
• Sell various banking products and services while ensuring proper portfolio management.
• Responsible for delivering the highest level of service and ensuring high‑quality processed applications through the center.
• Ensure adherence to audit controls to eliminate any fraudulent activities, risks, or unnecessary exposure.
• Communicate and coordinate with relevant departments to maintain and improve customer service standards.
• Perform any additional job‑related duties assigned by the direct manager.

Required Educational Level

A bachelor’s degree in Business Administration or an equivalent field, provided that relevant experience in the required domain is demonstrated.

Required Experience

A minimum of 3–4 years of experience in banking or related business fields.