Customer Relationship Manager(Edtech)

Company Description HR TEAM provides a range of professional services focused on talent management, organizational development, and workforce support. The organization partners with clients across industries to help build strong teams, streamline HR operations, and improve employee engagement. In the edtech space, HR TEAM works with education technology companies to support growth, customer success, and sustainable business practices. Team members are encouraged to collaborate, share ideas, and contribute to innovative solutions that enhance both client and learner experiences.

Role Description The Customer Relationship Manager (Edtech) is a full-time, on-site role based in Hyderabad. This role is responsible for managing and nurturing relationships with institutional and individual customers using edtech products and services. Day-to-day tasks include responding to customer inquiries, ensuring timely resolution of issues, coordinating onboarding and training, and monitoring customer satisfaction and usage metrics. The Customer Relationship Manager will collaborate with sales, product, and support teams to address customer needs, gather feedback, and recommend improvements. The role also involves preparing reports, maintaining accurate customer records, and proactively identifying opportunities to increase adoption and retention.

Qualifications

• Strong customer service and relationship management skills, with the ability to build trust and maintain long-term partnerships.
• Proficiency in communication and presentation, including clear verbal and written skills for engaging with diverse stakeholder groups.
• Organizational and problem-solving skills, with attention to detail and the ability to manage multiple accounts and priorities.
• Comfort with technology and digital platforms, preferably with exposure to edtech products or learning management systems.
• Bachelor’s degree in Business, Education, Management, or a related field, or equivalent practical experience.
• Experience in customer-facing roles such as account management, customer success, or support, ideally in the education or technology sectors.
• Ability to work on-site in Hyderabad, collaborate in a team environment, and adapt to evolving customer and business needs.