Customer Relationship Manager/Executive

• Oversee daily customer service operations and team performance
• Train, mentor, and develop customer support representatives
• Handle customer escalations and complex service issues
• Develop and implement customer service policies and best practices
• Monitor KPIs such as TAT, response time, resolution rate, and customer satisfactions cores Analyze customer feedback to identify service improvement opportunities
• Collaborate with sales, marketing, and product teams to improve customer experience
• Manage customer support tools and online data updates
• Ensure compliance with company policies and industry regulations
• Stay updated on customer service trends and technologies
• Supervising and training customer service representatives
• Developing and implementing customer service policies and procedures
• Monitoring customer satisfaction and handling escalations
• Analyzing customer feedback and improving support strategies
• Collaborating with sales and product teams to enhance customer experience Requirements Proven experience as a Customer Service Manager or Support Lead
• Strong knowledge or ability to learn and use CRM software
• Excellent problem-solving and conflict resolution skills
• Ability to lead, train and motivate a service team
• Strong communication and interpersonal skills
• Experience in analyzing customer data and implementing service improvements
• Ability to handle high-pressure situations and escalations
• Knowledge of customer service best practices and industry standards
• Benefits Health insurance

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